Women's Solid Color Sweetheart Sleeveless Vest Slim Fit Top

At VELUNA, we are committed to delivering your order as smoothly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

During busy periods or promotions, processing times may be slightly longer.

Shipping Times

We offer free worldwide shipping on all orders.

Estimated delivery time:

• Express Shipping: 7–14 business days

Delivery times may vary depending on your location and factors such as customs processing or local carrier delays. 

Shipping Costs

All orders qualify for free shipping.
No additional shipping fees are charged at checkout.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 2–5 business days for tracking updates to become available after shipment.

Returns & Refunds Policy

At VELUNA, we take pride in the quality of our products and want you to be satisfied with your purchase.

Due to the nature of our products and international shipping, we do not accept standard returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• A clear photo or video showing the issue

Resolutions

Once your request is reviewed, we may offer one of the following solutions, depending on the situation:

• A replacement item

• A partial refund

• Store credit or a discount code for future purchases

In some cases, you may be asked to keep the item, and a suitable resolution will be provided without requiring a return.

Non-Returnable Items

• Items purchased during sales or promotions

• Gift cards

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Chargebacks & Disputes

We encourage customers to contact us directly so we can resolve any concerns quickly and fairly before opening a dispute with their payment provider.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: velunas.store@gmail.com