Shipping policy
Shipping Policy
At VELUNA, we are committed to delivering your order as smoothly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
During busy periods or promotions, processing times may be slightly longer.
Shipping Times
We offer free worldwide shipping on all orders.
Estimated delivery time:
-
Express Shipping: 7–14 business days
Delivery times may vary depending on your location and factors such as customs processing or local carrier delays.
Shipping Locations
We ship worldwide.
If we are unable to ship to your location, you will be notified at checkout.
Shipping Costs
All orders qualify for free shipping.
No additional shipping fees are charged at checkout.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 2–5 business days for tracking updates to become available after shipment.
Customs & Duties
International orders may be subject to customs fees or import duties depending on your country’s regulations. These charges are the responsibility of the customer.
Shipping Delays
While we strive to meet delivery estimates, VELUNA is not responsible for delays caused by shipping carriers, customs, or other factors outside our control.
Lost or Missing Orders
If your order appears to be delayed or missing, please contact us at:
Email: velunas.store@gmail.com
We will assist you as quickly as possible.