Refund policy
Returns & Refunds Policy
At VELUNA, we take pride in the quality of our products and want you to be satisfied with your purchase.
Due to the nature of our products and international shipping, we do not accept standard returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
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Your order number
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A clear photo or video showing the issue
Resolutions
Once your request is reviewed, we may offer one of the following solutions, depending on the situation:
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A replacement item
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A partial refund
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Store credit or a discount code for future purchases
In some cases, you may be asked to keep the item, and a suitable resolution will be provided without requiring a return.
Non-Returnable Items
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Items purchased during sales or promotions
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Gift cards
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Chargebacks & Disputes
We encourage customers to contact us directly so we can resolve any concerns quickly and fairly before opening a dispute with their payment provider.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: velunas.store@gmail.com