Privacy policy

Privacy Policy

This Privacy Policy describes how VELUNA (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

We refer to this information as “Order Information.”

How We Use Your Personal Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order

  • Provide customer support

  • Screen orders for potential risk or fraud

  • Improve and optimize our website

If you have opted in, we may also use your information to send you marketing or promotional emails. You can unsubscribe from these communications at any time.

Sharing Your Personal Information

We share your personal information with third parties to help us use your information as described above. For example, we use Shopify to power our online store.

We may also share your information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

We do not sell your personal information to third parties.

Cookies

We use cookies to improve your browsing experience and help us understand how customers use our website. You can choose to disable cookies through your browser settings, but doing so may affect how the site functions.

Data Retention

We retain your order information for our records unless and until you ask us to delete this information.

Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request corrections, or request deletion of your personal data.

If you would like to exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:

Email: velunas.store@gmail.com